Wednesday, 7 September 2011

VP Human Resource Job Description

The vice president is the second most important person of the company and performs various responsibilities, bears accountability and authority within an organization. However the responsibilities may differ from one organization to another. The VP is held responsible for developing and executing HR support to the employees and also plays an important role in making business strategies along with the CEO and other business executives. To know further about the topic keep reading.

The vice president is entitled to perform several responsibilities which include creating the goal and vision of the company, supervising the work of other executives including the director, the manager and the assistant vice president. Coming up with a plan and strategy to give a right direction to the company is also done by the vice president of human resource. The VP also hires staff and manages the organization to a great extent. Keeping a check on the profits and success of the company is one of the prominent roles a VP HR of a company plays. He takes care of both external as well as internal factors such as dealing with the customers, the market, setting up a standard, so on and so forth.

There are several VP HR job descriptions available on the internet. One can look for them if interested and sufficient enough to accomplish the vice president's responsibilities and job requirements.

Importance of Writing Job Description for HR Success

One of the prime responsibilities of an HR professional of a company is to write job descriptions and keep updating them from time to time. HR of a company is expected to understand the importance of job descriptions better than everyone. However, some HR professionals consider writing job descriptions a waste of time. Keep reading to find out why writing job descriptions are important for HR success.

Job descriptions play a crucial role in establishing the requirements the company is looking for and help the candidates a better understanding of the position they are applying for in a particular company. Unless the necessary skills and educational qualifications are mentioned, it’s impossible for the candidates to figure out whether they are suitable for the job or not. Hence it’s the duty of the HR to keep the job descriptions up to date for the betterment of the company. Without an accurate job description it’s not possible to select the right candidate for the job. Besides an eligible candidate would always make sure whether they have a good future in the company or not. Job description is the only mode of communication between the employees and the companies. Hence the HR professionals should understand the importance of job descriptions.

Wednesday, 9 March 2011

Customer Service Job Description

Customer Service Job Profile and Description

The Customer Service professionals have the task of taking care of every responsibilities and skills involved in customer service work. Though the nature of customer service jobs vary from one nature of industry to another but the fundamental job duties remain constant. These fundamental duties are like interacting with the customers, providing them with information and also processing all necessary information. They offer information pertaining to inquiries, about products and services offered by the company they work for.

Customer Service Job Descriptions

Customer Service Duties and Responsibilities

  • Dealing with customers electronically and even face to face in order to respond adequately to the customer inquiries and furnish them with important required information.
  • Handling and resolving of customer complaints related to products and services manufactured by the company.
  • Obtaining and evaluating of all relevant information in order to handle inquiries by the customers efficiently.
  • Processing of all orders, forms, etc in order of managing the customer’s accounts.
  • Keeping records of customer interactions and transactions in order to deal with different situations.
  • Communicating and coordinating with all internal departments and then conducting the follow up on customer interactions.

Customer Service Skills and Specifications

  • Good interpersonal skills.
  • Excellent communication skills - both verbal and written.
  • Problem-solving nature.
  • Attention to detail and accuracy.
  • Customer service orientation.
  • Stress tolerance ability.
  • Customer Service Job Specifications

Customer Service Education and Qualifications

  • High school diploma or general education degree in any subject would do.
  • Knowledge of customer service principles and relevant computer applications is an added advantage.

Customer Service Salary

$10.17 - $14.73 is the hourly rate of the Customer service professionals. However the rate may greatly differ depending on the type of industry and the size of the company he works for.